Check-in and other info.
Please be aware of the following information before commencing with your booking -
Check in/Check out
Our Reception opens for check in at 4PM and closes at 8PM Monday to Friday, 4PM - 6PM Saturdays, and we offer self check in only on Sundays and bank holidays.
If you are arriving outside of these hours please follow the Self check in info on your confirmation or contact us on the day of arrival and we can provide further instruction.
As we are a Guest House our reception is not 24 hours, however we are always available to contact via phone or email should you need assistance. Whilst we aim to have the rooms available from 3PM for self check in, this is not always possible during busy periods , so please bear with us if your room is not available on arrival. If you are aiming to arrive in Lincoln before 4PM you are more than welcome to park your car(please see parking tab) take a stroll around our beautiful city and call back after 4pm.
Check out is 10.30AM on the day of departure, unfortunately, in most cases, we are unable to offer late check out. This check out time ensures we have enough time to turnaround the rooms in order to have them ready for the next arriving guests. There will be a fee of £15 to pay upon departure for any unauthorised late check out until 12pm, then a standing charge of £10 per hour after this, until check out is complete.
Due to the increased occurence of property being left in the rooms, we have had to apply a standard charge of £10 to return any property via post if you are unable to collect. This is to ensure our own expenses are covered. We ask that you please check your room before leaving, however if you believe you had left anything in your room after check out please call us on 01522 528590 or email email@example.com and we can arrange for the items to be returned to you.
Please be aware that we are a centrally located Guest House, within a 5 minute walk to the Bailgate area of Lincoln which holds Lincoln Castle and Cathedral. We are located on the main road, and therefore some traffic and general city noise can be expected at any time, in any room,night and day.
We advise all guests that we are a quiet guest house, meaning guests causing a disturbance to others will be asked to leave immediately without refund.
What is a Guest House?
Many people ask us, what is the difference between a hotel, B&B and a Guest House? We feel you should know what we can offer as a Guest House as opposed to other forms of accommodation before you decide to book a room. A Guest House is traditionally a converted building turned into accommodation, we work on a Bed and Breakfast basis, however we have no facilities to offer evening meals/drinks. The property has no live in staff (unlike a B&B) and no 24/7 reception (unlike a hotel), however we do provide contact numbers for several staff members who are never more than 5 minutes away should you need assistance. We offer luxury comfortable rooms with a relaxed traditional home from home feel to them, unlike large hotels we know our guests on a one on one basis and cater to individual needs. You are provided with a room key that will operate both the individual bedroom door and the front and back doors upon arrival and so you are able to come and go as you wish throughout the day and evening.
Please note, if it is A hotel or Hotel facilities are required, we are happy to recommend The Lincoln Hotel or the White Hart Hotel, both of which are very close to the Cathedral.
We understand that accidents do occur, and when we are informed of these it is generally not a problem. Damages that have not been reported or are extensive will incur charges to replace items. Smoking is not permitted anywhere in the building and if found to be smoking in the room a £100 fine will be added to your bill. If the room is unable to be sold for that night due to smoke and/or damages an extra night room charge will be added to cover our lost revenue.
Terms and conditions
These booking terms ('Booking Terms') are between the person or legal entity making the Booking ('You/Your') and the accommodation provider stipulated in Your confirmation email ('Booking Confirmation') ('We, Us, Our'). These Booking Terms are governed by English law and apply to all Bookings placed with Us. By making a Booking You are deemed to accept and be bound by these Booking Terms.
You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking.
When Your Booking is confirmed by phone and/or email, a reservation number is given. This number must be retained and quoted in all communications should any cancellation or amendment be necessary. You will need to quote this reservation number when You contact Us.
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. A reservation is deemed accepted when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) payment of any other amount We have specified at the time of Your Booking. (iii) a payment card to guarantee your booking since to be deemed accepted and confirmed, Bookings must be guaranteed using a valid credit or debit card or via PayPal or any other payment type specified.
All prices include VAT or other applicable taxes where applicable at the current rate. Prices quoted are correct only for the specific number of guests, dates, nights and rooms shown on Your Booking Confirmation.
If You have selected booking extras these are added to the total price of Your Booking. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated).
In the rare case that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation and if there is a difference in the Price, We will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You. If the differential is more than the original value of Your Booking and provided that Your alternative accommodation is of a reasonably similar standard to Your original Booking, the differential cost will be borne by Us.
Arrival and departure
The latest arrival (check-in) and departure (check-out) times are specified on Your Booking Confirmation. Should You wish to check-in later than the specified latest check-in time You must confirm this to Us directly. In the event that You attempt to check-in later than the stated times without prior arrangement, or fail to check-in at all, We may cancel the entire Booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation.
Cancellations & Amendments
If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section on Your Booking Confirmation (the 'Cancellation Deadline') a full refund will be given including any booking extras paid at the time of Your Booking.
If You cancel Your Booking after the Cancellation Deadline You will be charged the full value of the late cancellation fee specified in your Confirmation, including any booking extras You have selected for the duration of Your stay.
If You do not arrive on the anticipated date of check-in stipulated on Your Confirmation, We are in Our right to consider that You have cancelled the entire Booking and We shall not be under any obligation to hold the accommodation for You on any other date.
If You change the number of guests, dates, room nights or room type ('Amendment'Â), then the prices are subject to change. Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking may be cancelled. In the event that such cancellation occurs on or before the Cancellation Deadline, the Cancellation fees specified on Your Booking Confirmation shall apply.
The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking. if your card is declined or Paypal account does not have sufficient funds We may automatically cancel Your booking.
At the end of Your stay, any remaining outstanding balance and any additional goods and services purchased during Your stay must be paid in full. Should You leave the premises without settling any outstanding amount We reserve the right to charge the payment card you provided at the time of Booking.
IMPORTANT - We may use Your payment card details to guarantee Your reservation according to PCI-DSS security standards. As soon as You enter the period beyond which the Booking can no longer be cancelled free of charge, We may pre-authorise or charge your card for an amount equal to the cancellation fee. As soon as You enter the period beyond which an additional deposit is due, as specified on Your Booking Confirmation, We may pre-authorise or charge your card for an amount equal to the stipulated deposit amount. A pre-authorisation is NOT a charge and no monies are taken from Your account, but the credit limit available on Your card may be temporarily reduced by the value of any cancellation fee or deposit applicable at that time.
Although We take care in how we present our accommodation online, We do not make any particular representation as to the suitability of Our accommodation to your specific requirements. Should You have any specific concerns relating to hygiene, health and safety practices or the quality of our services, or should You like to check the specific conditions of stay, please contact us directly BEFORE the cancellation deadline, and We will do our best to address these.
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible for any indirect or special damages.
We will not be liable to You where We have exercised reasonable care and skill in our provision of the selected accommodation services to You. We will not be liable for failure to perform to the extent that the failure is caused by any factors beyond Our reasonable control, including the provision of said accommodation services.
You are responsible for any damage or loss caused by You during Your stay with Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our staff or to other guests on Our premises.
We take the protection of personal data very seriously. We may process the information You provide to Us for the sole purposes of completing our duties under this Agreement.
Your Data may also be processed by third party suppliers who operate Our reservation or Our payment system, where the transfer of Your data is necessary for the successful completion of Your Booking. Whilst we have been given assurances that these third parties operate in conformance with UK data protection regulations, we cannot accept any responsibility whatsoever for how they may use your personal data. If you have any concerns you should address them to these third suppliers, details available on request.
By making a Booking, You consent to this processing of information as described above and the transfer of Your information to the Establishment and to the booking channel(s) through which Your booking originated.